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The worst customer service ever.. Do not use! Has not returned email or phone call. After more than a week. Requested respectfully. Have had for years. Guarantee not true. Gutters very clogged, running into foundation. Rain pouring off eaves. Have to unclog. ...
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Anonymous
Anonymous

Please call our office in Knoxville 865-687-6996 and ask to speak to Kim Welch. The entire month of September has been researched and we do not see an email from a customer fr...

1.0
I didn't like
  • No response for request of service
  • Discrepancy between ads and fact
  • Service call
#924547
Gutter Helmet's customer service is next-to-nothing in Colorado Springs. They promptly make appointments if you are BUYING their product, but if you have any issues once the product is installed, they NEVER respond. I purchased my Gutter Helmet about 5 years ago. I...
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PattiH
PattiH

Okay, so the site is still blanking out the words, so I'll reword it: "several customers tell them to just REMOVE the Gutter Helmet completely because they are so disappointe...

PattiH
PattiH

Update: I just read my review that was posted, and for some reason the site blanked out some words - they were not curse words! At the end of the first paragraph, it should ...

1.1
I didn't like
  • Performance
  • Client communications
  • Failure to install what i was sold
#921284
I had this installed in Sept. 04 at a cost of $5205.00and have never been so disappointed with a company. They were going to seal the eavestrough when they did this. The next rain water poured from the eavestrough and when I phoned they said it was past the 60 days. ...
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Gutters Cleaning Review

Gutter Helmet
#484877
Working with this company has been a horrendous experience! Their motto is "Never clean your gutters again" yet they fail to inform you that you have to still clean your gutters at least twice a year. When you call to complain all they tell you is there is nothing they can do except have you buy their maintenance plan, which means they will clean the gutters for you. The point of the product is to not to have to clean the gutters, that is why I...
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The product shouldn't be used in very cold climates. The design CAUSES ice dams. There is no real good solution. Ice cables can prevent the ice dams, but then the cables contribute to the clutter. Should never be used in New England or any other climate where...
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1.2
Granby, Connecticut
I didn't like
  • Rudeness
#909158
if it rains heavily, the water cascades right off the roof as if we had no gutters at all. If it rains lightly, they work as advertised but not with heavy rain. Our basement flooded the first time we had heavy rain. We removed them. it is easier to clean the gutters...
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1.0
I didn't like
  • Product
#891966
Leaking between gutter and facia board water running between siding and sheathing called them said the be out five-six weeks later showed up. Repairman said he installed a divert. still leaks about eight Had a sider come and look feet. Called again called corporate....
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Featured

Gutter Helmet is Terrible
Gutter Helmet is Terrible
Well, I just got done removing the last of the Gutter Helmet (GH) from my house. It did keep the leaves out, but it also kept the water out so the water just landed along the house. The slot between the GH and the gutter plugs up routinely. In addition, they clearly...
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Anonymous
Anonymous

I am disgusted with gutter helmet. I would not recommend this product to anyone. They never told me there was a warranty. I just am very disgusted with this company. Gutters a...

Anonymous
John

I install this stuff and based on the pics it installed wrong. There should be a gap between the helmet and the gutter because there should be brackets holding it up. if that ...

Around six months after installation the gutter got clogged after a bird made a nest in the gutter. We were a little worried thinking that this situation might not be covered by the warranty but we called customer service and they send out a crew within a couple of...
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4.4
I liked
  • Service
#868619
What they don't bother to tell you is you will have to pay approximately $1,223 to have helmets removed and reinstalled if you get a new roof by a different company; $704 if they install the roof. I should have ran when the sales representative would not itemize $870...
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We have had GH on our roof--first the high gutters, later the whole thing. Quite expensive but works pretty well. EXCEPT for two things. Several of the ads say you'll never have to climb a ladder again. And that you'll never have to clean gutters again. They don't...
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Anonymous
John

I have installed this stuff for 10 years. Sounds like the installers were ***. I am sorry this happened to you.

I didn't like
  • Discrepancy between ads and fact
#852869