The worst customer service ever.. Do not use! Has not returned email or phone call. After more than a week. Requested respectfully. Have had for years. Guarantee not true. Gutters very clogged, running into foundation. Rain pouring off eaves. Have to unclog. ...Read more
Gutter Helmet's customer service is next-to-nothing in Colorado Springs. They promptly make appointments if you are BUYING their product, but if you have any issues once the product is installed, they NEVER respond. I purchased my Gutter Helmet about 5 years ago. I...Read more
I had this installed in Sept. 04 at a cost of $5205.00and have never been so disappointed with a company. They were going to seal the eavestrough when they did this. The next rain water poured from the eavestrough and when I phoned they said it was past the 60 days. ...Read more
Gutters Cleaning Review
Working with this company has been a horrendous experience! Their motto is "Never clean your gutters again" yet they fail to inform you that you have to still clean your gutters at least twice a year. When you call to complain all they tell you is there is nothing they can do except have you buy their maintenance plan, which means they will clean the gutters for you. The point of the product is to not to have to clean the gutters, that is why I...
The product shouldn't be used in very cold climates. The design CAUSES ice dams. There is no real good solution. Ice cables can prevent the ice dams, but then the cables contribute to the clutter. Should never be used in New England or any other climate where...Read more
I didn't like
if it rains heavily, the water cascades right off the roof as if we had no gutters at all. If it rains lightly, they work as advertised but not with heavy rain. Our basement flooded the first time we had heavy rain. We removed them. it is easier to clean the gutters...Read more
Leaking between gutter and facia board water running between siding and sheathing called them said the be out five-six weeks later showed up. Repairman said he installed a divert. still leaks about eight Had a sider come and look feet. Called again called corporate....Read more
Gutter Helmet is Terrible
Well, I just got done removing the last of the Gutter Helmet (GH) from my house. It did keep the leaves out, but it also kept the water out so the water just landed along the house. The slot between the GH and the gutter plugs up routinely. In addition, they clearly...Read more
Around six months after installation the gutter got clogged after a bird made a nest in the gutter. We were a little worried thinking that this situation might not be covered by the warranty but we called customer service and they send out a crew within a couple of...Read more
What they don't bother to tell you is you will have to pay approximately $1,223 to have helmets removed and reinstalled if you get a new roof by a different company; $704 if they install the roof. I should have ran when the sales representative would not itemize $870...Read more
We have had GH on our roof--first the high gutters, later the whole thing. Quite expensive but works pretty well. EXCEPT for two things. Several of the ads say you'll never have to climb a ladder again. And that you'll never have to clean gutters again. They don't...Read more
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