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2.1 Based on 34 reviews
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  • Customers like
    • Salesperson 3
    • Performance of product 3
    • Sales person 2
  • Customers don't like
    • Customer service 7
    • Service call 4
    • Warranty 4
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Many yeats ago we installed Gutter Helmets. They work great, the people were pleasant and on time. We wanted to install heat in our helmets to melt the ice before it forms. What a mistake. My husband called and the salesman was VERY pushy. We wanted the product and were told that our warantee would not be invalid if we used any system except Gutter Helmet to install the wires. We spent $3000 and was told an electrician would need to hook it up.... Read more

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Called Gutter Helmet about 20 minutes ago. Literally was on the phone forever with the gal - too many questions, too many barriers to get a simple time for a quote. RIDICULOUS! There are so many other places to get the same service - the Value Pak coupon is TOTALLY NOT WORTH the time on the phone. Called Gutter Helmet about 20 minutes ago. Literally was on the phone forever with the gal - too many questions, too many barriers to get a simple... Read more

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Many of these revues are from dishonest competitors. Gutter helmet has installed 60,000,000 ft. Been in business 35 years. Why? Because it works

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The worst customer service ever.. Do not use! Has not returned email or phone call. After more than a week. Requested respectfully. Have had for years. Guarantee not true. Gutters very clogged, running into foundation. Rain pouring off eaves. Have to unclog. Almost 70. Can't get on roof to clean, so thought was a good deal many, many years ago. Asked to come out before and only did after repeated phone calls. Maybe I have the do... Read more

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Gutter Helmet's customer service is next-to-nothing in Colorado Springs. They promptly make appointments if you are BUYING their product, but if you have any issues once the product is installed, they NEVER respond. I purchased my Gutter Helmet about 5 years ago. I had to have my roof replaced 3 years ago due to hail damage (which Colorado Springs is famous for), but roofers are not allowed to touch Gutter Helmet or it will negate your... Read more

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I had this installed in Sept. 04 at a cost of $5205.00and have never been so disappointed with a company. They were going to seal the eavestrough when they did this. The next rain water poured from the eavestrough and when I phoned they said it was past the 60 days. After much arguing they agreed to sent someone. The call was in Jan. 05 and someone came in June 05 and it took 4 phone calls with before I got a response. The guy that came told... Read more

Was this review helpful? 4 0

Don't work. Constant problems all the time. Shrubs adversely affected beneath gutters and huge ice cycles form in cold weather among many problems.

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The product shouldn't be used in very cold climates. The design CAUSES ice dams. There is no real good solution. Ice cables can prevent the ice dams, but then the cables contribute to the clutter. Should never be used in New England or any other climate where icicles can form. It is clearly easier to clean the gutters a few times a year than to put up with ice dams (causes lots of water damage) and icicles. I've actually had ice blocks... Read more

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if it rains heavily, the water cascades right off the roof as if we had no gutters at all. If it rains lightly, they work as advertised but not with heavy rain. Our basement flooded the first time we had heavy rain. We removed them. it is easier to clean the gutters than to vacuum many gallons of water from the basement. I have already prevented a friend from acquiring gutter helmets. We are exploring other remedies such as arch screens as we... Read more

Was this review helpful? 6 3

Leaking between gutter and facia board water running between siding and sheathing called them said the be out five-six weeks later showed up. Repairman said he installed a divert. still leaks about eight Had a sider come and look feet. Called again called corporate. Switch me to local office same one I had called. twenty seven July he called me back will arrive eighteen Aug Customer service sucks operator the took my call was no help at all.... Read more

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