Gutter Helmet improperly installed new gutters, continually misdiagnosed leaks and will NOT accept accountability for damage done…STAY AWAY!!!

Issue not resolved
Nov 02, 2013
review #455427
Update added by user Jan 08

We originally had our old gutters replaced due to water leakage with new gutters through SEMCO's Gutter Helmet. Our sales representative, Linda Radunsky, had the installers Zac and Scott install new gutters. After the install we continued to have water leakage, so we had the company come out to fix the problem. This time the employee representing Gutter Helmet, Troy, cocked the brackets of the gutters that was never the issue and said, "You're good to go! No more leaks...I guarantee it!" However, the leakage problem continues to this day! Our gutters now drain incorrectly and leak water in-between the gutters and fascia boards themselves causing more water damage and rot that we never had an issue with before our "new gutters" were installed! After calling out several other reputable companies, we found that all our gutters were improperly installed. Next, I spoke with a new co-owner, Vicki Byerly, and an employee, Iris Shaw, on two separate occasions. Both women explained Gutter Helmet would fix the problem at no additional cost to us and they would honor our warranty (which we were given a 10 year warranty on parts and labor). However, when Vicki’s husband, Kirt Byerly, came out to inspect the work done he accepted no liability or responsibility!? He even went as far as to pass blame on our roofers, ripped down a portion of our gutters during inspection and then voided our warranty? Kirt Byerly was incompetent, condescending and unprofessional and I would strongly advise against Gutter Helmet of the Pikes Peak Region.

And after posting our grievance with the company, Gutter Helmet, we received no communication or assistance from the local owners, Kirt and Vicki Byerly. These business owners displayed how completely unsympathetic and unwilling to assist with their company’s improper gutter installation. So, I tried to receive contact information on my territories regional manager, corporate office and/or a customer service department to complain where none was found or given by Gutter Helmet. This is a telling sign of their company policy; bottle-neck any legitimate complaints moving up the chain-of-command and making it so difficult to reach an authoritative individual that their dissatisfied customer base will just give up out of pure frustration.

It was only through my own inquiries and no assistance from the company that I found Chelsea Welsh was the National Marketing Manager of Gutter Helmet/SEMCO. It turns out that Gutter Helmet is owned by SEMCO Southeastern Metals. I had to post another complaint online asking Chelsea Welsh to contact me since the only information I could find on her was personal and not business related and did not feel comfortable contacting her outside of work. Chelsea Welsh contacted me and stated she would mediate our situation and keep an open line of communication at all times, which turned out to be false. She explained some details to us that we were never aware of and that Gutter Helmet failed to inform us upon. First, we were told by Gutter Helmet’s sales representative, Linda Radunsky, that we would have a 10 year warranty on parts and labor. That fact was even confirmed by Vicki Byerly (Gutter Helmet of the Pikes Peak Region) when she stated we were covered due to our 10 year warranty, but later refuted. After looking over our original sales receipt it states that a “written warranty’s” duration was supposed to be given at the time of job competition that we never received? However, Gutter Helmet’s documentation states they guarantee a “professional install,” which was also…never received! Now, I am starting to see Gutter Helmet’s shady and unethical business practices at this point. Second, Gutter Helmet does not normally install gutters. I was confused when Chelsea Welsh discussed this information since Gutter Helmet sold, installed and warranted our gutters!? Well, it turns out that Gutter Helmet subcontracted out our work with another company and never informed us upon this decision. If we had known all this information up-front we would have taken our business elsewhere. However, Gutter Helmet felt it was better to lie and deceive us out of our money instead.

After Gutter Helmet hires a subcontractor to incorrectly install our gutters, I wanted to know what Gutter Helmet/SEMCO at the corporate level was willing to do to correct this issue since the Byerly’s were reluctant to assist in correcting the issue their company created. Chelsea Welsh stated she needed all our original paperwork form Gutter Helmet before moving forward. I thought this request was a bit odd since the last time I discussed this matter with our local Gutter Helmet (in Colorado Springs, CO.) they had copies of our original paperwork…mmm…how else were they able to look up our gutter installation information and state our warranty duration? I would have imagined Chelsea Welsh would have requested it from this particular Gutter Helmet location? Unless, Chelsea Welsh wanted to see if we still had our original paperwork and a possible legitimate legal case against them. Again, Gutter Helmet’s crude business tactics are quite apparent and is practiced, regrettably, throughout the entire company itself. It seemed Gutter Helmet was looking for an excuse to relinquish themselves of any liability and/or responsibility from their improper install; however I decided to accommodate her request. I sent Chelsea Welsh a copy of our original paperwork and figured they would want to fix the problem and not prolong this matter further. Yet, I underestimated Gutter Helmet’s deceitfulness to force their will upon us.

After several weeks of tying to delegate this matter, I finally received a voicemail message from a man named Kirt representing Gutter Helmet out of Denver. He stated that, “Chelsea Welsh gave him the okay to move forward in fixing our gutters.” So, Kirt said, “He would be sending out a subcontractor to get an estimate of work needed to fix our gutters properly.” The subcontractor, Jon Quesenberry, with Rain Guard Seamless Gutters came to the house and gave an estimate of work needed. Jon said, “He would send this information off to Gutter Helmet and would do the work as soon as Gutter Helmet approves it.” A few days passed, yet again, with no contact from either Jon Quesenberry or Gutter Helmet, I contacted Chelsea Welsh were she sends a “legal document” for us to sign at the last minute before proceeding with their promised work. Chelsea Welsh never stated we would have to sign anything before and now Gutter Helmet/SEMCO is making it a requirement? Gutter Helmet/SEMCO’s legal document strips us of any legal action against the company, absolves them of any wrong doing and silences us from ever speaking out against the corporation in person or in writing for the rest of our lives…no joke…it states it as a requirement. Here is an example, “It is also agreed that Betty Duran and Jason Griego will never make a complaint or say a disparaging word in public or private or in person or electronically about Gutter Helmet and any persons or business associated with Gutter Helmet from now until the end of time. Betty Duran and Jason Griego also agree to immediately take down, remove, cease and desist any active complaints, disparaging reviews anything and everything in print or electronically with any naming Gutter Helmet or its agents.” Yes, this is verbatim and just a portion of their absurd document they wanted us to sign.

Once I question this legal document’s necessity and expressed our reluctance to sign it (especially before any work was done) Chelsea Welsh became extremely agitated and cut off all contact. So, how do you mediate if the mediator themselves will not communicate with you? That’s right, you can’t! Chelsea Welsh’s mannerism was extremely childish and unprofessional on her part. She went as far as commenting on another post afterwards, but did not have the common decency to communicate with us? And as far as her comments, I never tried to hide the fact that I was speaking on my family’s behalf upon this matter…where I told her this fact from the beginning. Also, Chelsea Welsh’s distasteful comment of accusing me of cyber-bulling her is a straight out lie and ridiculous. I was contacting Chelsea Welsh because she was our negotiator in this matter. I cannot believe Gutter Helmet’s extreme unprofessional, combative and unethical manner has gone unchecked from its affiliate, Gibraltar Industries Company?

After Chelsea Welsh broke off all contact, I decided to contact Kirt at the Denver office to find out what the *** was going on? I was immediately contacted with another Gutter Helmet representative, Carl Shive, which had to call Chelsea Welsh personally to find out what was happening. Sad, but true, I was forced to talk through a third-party in order to communicate with our “unresponsive mediator.” Quite absurd I know, but it gets worse! Carl Shive told me the Vice President of Gutter Helmet/SEMCO, Michael J. Scott, would be taking over this situation personally. I thought we would finally be able to move forward in a timely manner with a more experienced professional, but I was terribly mistaken.

Michael J. Scott’s first email communication was to advise us not to communicate with Chelsea Welsh, which was apparent at this point. Also, by personally replying to Chelsea Welsh’s unprofessional comment was “inflammatory and libelous and will not be tolerated!” Really? So, Gutter Helmet is finding fault in trying to clarify a situation or just exercising the First Amendment right altogether? Yes, an awful start towards mediation if this was ever Gutter Helmet/SEMCO’s true intention.

At this point, I spoke with the Better Business Bureau to help facilitate this situation and forwarded the needed Gutter Helmet/SEMCO’s documentation for review. The Better Business Bureau advised to receive the $800 check and pursue our own subcontractor for work needed for the signed legal document, which is stated in Gutter Helmet/SEMCO’s own document. However, this exchange should be done in person to assure Gutter Helmet/SEMCO’s sincerity to fulfill their promise at time of signing. Here is that portion of the document verbatim, “Please understand, Gutter Helmet can’t be held responsible for gutter installations, but for this special situation we will remedy this problem by hiring Rain Guard Seamless Gutter or issuing a check for you to pick your own contractor. Gutter Helmet will pay a sum of $800 to repair your installation issues. This payment is to correct the slope of your gutters and install a new drip edge.”

And Michael J. Scott’s shocking response to this reasonable proposal was to refuse, accuse me of blackmail and stopped all communication!? Michael J. Scott states, “What you have offered is not acceptable; we have offered a generous solution for a problem unrelated to our products but we will not issue a check.” What!? It is obvious Michael J. Scott did not even read his own legal document created by his own employees! This corporation cannot even communicate with each other successfully- it is no wonder why they are so counterproductive and contradicting from person-to-person. Next, Michael J. Scott says “Offering to remove your posts for payment is akin to blackmail and we will not be party to such action.” This comment is absurd and belligerent (at best) for the $800 payment is for fixing the improper gutter installation done by Gutter Helmet. And the request for updating/deleting my reviews is a request made by Gutter Helmet/SEMCO and not us; I just reaffirmed the fact that this would be done. If Gutter Helmet/SEMCO truly wanted to work with us they would have done so already and would not have been so closed to negotiations…yet…they will not even communicate to mediate. Why? Gutter Helmet/SEMCO’s business model is by far the worst display of ineffective, unethical, unprofessional and combative conduct I have ever encountered in my entire life. So, I have to stand behind my original view of Gutter Helmet and inform everyone to “STAY AWAY!”

 
Update added by user Dec 23, 2013

I have received a few requests to update my Gutter Helmet review with more information and hopefully this will answer any unanswered questions.

After posting my original grievance with the company, Gutter Helmet, we received no communication or assistance from the local owners (Kirt and Vicki Byerly). These owners were completely unsympathetic and unwilling to assist with our improper gutter installation done by Gutter Helmet. So, I tried to receive contact information on my territories regional manager, corporate office and/or a customer service department to complain where none was found or given by Gutter Helmet. This is a telling sign of their company policy; bottle-neck any legitimate complaints moving up the chain-of-command and making it so difficult to reach an authoritative individual of merit that their dissatisfied customer base will just give up out of pure frustration.

It was only through my own inquiries and no assistance from the company I found that Chelsea Welsh was the National Marketing Manager of Gutter Helmet/SEMCO. It turns out that Gutter Helmet is owned by SEMCO Southeastern Metals. I had to post another complaint online asking Chelsea Welsh to contact me since the only information I could find on her was personal and not business related and did not feel comfortable contacting her outside of work. Chelsea Welsh contacted me and stated she would mediate our situation and keep an open line of communication at all times, which turned out to be false. She explained some details to us that we were never aware of and that Gutter Helmet failed to inform us upon. First, we were told by Gutter Helmet’s sales representative (Linda Radunsky) that we would have a 10 year warranty on parts and labor. That fact was even confirmed by Vicki Byerly when she stated we were covered due to our 10 year warranty, but later refuted. After looking over our original sales receipt it states that a “written warranty” was supposed to be given at the time of job competition that we never received? Now, I am starting to see Gutter Helmet’s shady and unethical business practices at this point. Second, Gutter Helmet does not normally install gutters. I was confused when Chelsea Welsh told me this information since Gutter Helmet sold, installed and warranted our gutters!? Well, it turns out that Gutter Helmet subcontracted out our work with another company and never informed us upon this important information. If we had known all this information up-front we would have taken our business elsewhere. However, Gutter Helmet felt it was better to lie and deceive us out of our money instead.

After Gutter Helmet hires an unprofessional subcontractor to incorrectly install our gutters, I wanted to know what Gutter Helmet/SEMCO (at the corporate level) was willing to do to correct this issue. Chelsea Welsh stated she needed all our original paperwork form Gutter Helmet before moving forward. I thought this request was a bit odd since the last time I discussed this matter with our local Gutter Helmet (in Colorado Springs, CO.) they had copies of our original paperwork…mmm…how else were they able to look up our gutter installation information? I would have imagined Chelsea Welsh would have requested it from this particular Gutter Helmet location? Unless, Chelsea Welsh wanted to see if we still had our original paperwork and a possible legitimate legal case against them. Again, Gutter Helmet’s crude business tactics are quite apparent and is practiced, regrettably, throughout the entire company itself. It seemed Gutter Helmet was looking for an excuse to relinquish themselves of any liability and/or responsibility from their improper install; however I decided to accommodate her request. I sent Chelsea Welsh a copy of our original paperwork and figured they would want to fix their improper install and not prolong this matter further. Yet, I underestimated Gutter Helmet’s deceitfulness to force their will upon us.

After a considerable amount of time had passed, I finally received a voicemail message from a man named Kirt representing Gutter Helmet out of Denver. He stated that Chelsea Welsh gave him the okay to move forward in fixing our gutters. So, Kirt said he would be sending out a subcontractor to get an estimate of work needed to fix our gutters properly. The subcontractor, Jon Quesenberry, with Rain Guard Seamless Gutters came to the house and gave an estimate of work needed. He said he would send this information off to Gutter Helmet and would do the work as soon as Gutter Helmet approves it. A few days passed, yet again, with no contact from either Jon Quesenberry or Gutter Helmet, so I contacted Chelsea Welsh were she sends a legal document for us to sign at the last minute before proceeding with their promised work. Chelsea Welsh never stated we would have to sign anything before and now Gutter Helmet/SEMCO is making it a requirement? Gutter Helmet/SEMCO’s legal document strips us of any legal action against the company, absolves them of any wrong doing and silences us from ever speaking out against the corporation in person or in writing for the rest of our lives…no joke…it states it as a requirement. Here is an example, “It is also agreed that Betty Duran and Jason Griego will never make a complaint or say a disparaging word in public or private or in person or electronically about Gutter Helmet and any persons or business associated with Gutter Helmet from now until the end of time. Betty Duran and Jason Griego also agree to immediately take down, remove, cease and desist any active complaints, disparaging reviews anything and everything in print or electronically with any naming Gutter Helmet or its agents.” Yes, this is verbatim and just a portion of their absurd document they wanted us to sign.

Once I question this legal document’s necessity and expressed our reluctance to sign it (especially before any work was done) Chelsea Welsh became agitated and cut off all contact. So, how do you mediate if the mediator themselves will not communicate with you? That’s right, you can’t! Chelsea Welsh’s mannerism was extremely childish and unprofessional on her part. She went as far as commenting on my posts afterwards, but did not have the common decency to communication with us? And as far as her comments, I never tried to hide the fact that I was speaking on my family’s behalf upon this matter…where I told her this from the beginning. Also, Chelsea Welsh’s distasteful comment of accusing me of cyber-bulling her is a straight out lie and ridiculous. I was contacting Chelsea Welsh because she was our negotiator in this matter. I cannot believe Gutter Helmet’s extreme unprofessional, combative and unethical manner has gone unchecked from its affiliate, Gibraltar Industries Company.

After Chelsea Welsh broke off all contact, I decided to contact Kirt at the Denver office to find out what the *** was going on? I was immediately contacted with another Gutter Helmet representative, Carl Shive that had to call Chelsea Welsh personally to find out what was happening. Sad, but true, I was forced to talk through a third-party in order to communicate with our unresponsive mediator. Quite absurd I know, but it gets worse. Carl Shive told me the Vice President of Gutter Helmet/SEMCO, Michael J. Scott, would be taking over this situation personally. I thought, finally, we would be able to move forward in a timely manner with a more experienced professional, but I was terribly mistaken. Michael J. Scott’s first email communication was to advise us not to communicate with Chelsea Welsh, which was apparent at this point. Also, by personally replying to Chelsea Welsh’s unprofessional comment left on my review was “inflammatory and libelous and will not be tolerated!” Really? So, Gutter Helmet is finding fault in trying to clarify a situation or just exercising our First Amendment right altogether? Yes, an awful start towards mediation if this was ever Gutter Helmet/SEMCO’s true intention.

At this point, I spoke with the Better Business Bureau to help facilitate this situation and forwarded Gutter Helmet/SEMCO’s documentation for review. The Better Business Bureau advised to receive the $800 check and pursue our own subcontractor for work needed for the signed legal document, which is stated in Gutter Helmet/SEMCO’s own document. However, request this exchange to be done at a local Better Business Bureau in person to assure Gutter Helmet/SEMCO’s sincerity to fulfill their promise at time of signing. Here is that portion of the document verbatim, “Please understand, Gutter Helmet can’t be held responsible for gutter installations, but for this special situation we will remedy this problem by hiring Rain Guard Seamless Gutter or issuing a check for you to pick your own contractor. Gutter Helmet will pay a sum of $800 to repair your installation issues. This payment is to correct the slope of your gutters and install a new drip edge.”

And Michael J. Scott’s shocking response to this proposal was to refuse, accuse me of blackmail and stopped all communication!? Seriously!? Mr. Scott states, “What you have offered is not acceptable; we have offered a generous solution for a problem unrelated to our products but we will not issue a check.” What!? It is obvious Michael J. Scott did not even read his own legal document created by, Gutter Helmet/SEMCO. This corporation cannot even communicate with each other successfully- it is no wonder why they are so contradicting and counterproductive. Next, Michael J. Scott says “Offering to remove your posts for payment is akin to blackmail and we will not be party to such action.” This comment is absurd and belligerent for the $800 payment is for fixing the improper gutter installation done by Gutter Helmet. And the request for updating/deleting my reviews is a request made by Gutter Helmet/SEMCO and not us; I just reaffirmed the fact that this would be done. If Gutter Helmet/SEMCO truly wanted to work with us they would have done so already and would not have been so closed to negotiations…yet…they will not even communicate to mediate. Why? Gutter Helmet/SEMCO’s business model is by far the worst display of ineffective, unethical, unprofessional and combative conduct I have ever encountered in my entire life. So, I have to stand behind my original view of Gutter Helmet and inform everyone to “STAY AWAY!”

 
Original review posted by user Nov 02, 2013

We went with Gutter Helmet due to it’s so called, “respectable reputation,” however our experiences with the company have been nothing short of a nightmare!We paid a premium price for Gutter Helmet and expected a high quality product and install; however that’s not what we received.

After install of our new gutters they would not drain water correctly and leaked constantly! We called them out to fix the problem since they guaranteed a “10yr. warranty on parts/labor,” and yet they still failed to fix the problem!? Now, one of the co-owners (Vicki Byerly) stated, “We would be taking care of and they would make things right with us and honor our 10yr.

warranty…don’t worry!” However, when her husband the other co-owner came out to my home (Kirt Byerly) he refuted everything his wife said previously! He told me that he would not honor my warranty!? I’ve never heard of a company voiding a previous contract/warranty before!? This man was very inconsiderate and showed me he did not care whatsoever, even after admitting the gutters were not properly installed!

Kirt Byerly would not offer any help or reconciliation; not even an estimate of work needed!?

He also went as far as to tear down a port of my gutter of my garage during inspection and walked away, until I told him to fix the damage.Gutter Helmet has scammed us out of $1200 and would advise everyone to take your business elsewhere!!!

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Picky Consumer

May 08

I commend your valiant effort sir! But, it is quite clear that GH has no real intention in fixing your gutters that they themselves installed incorrectly, which dumbfounds me? I cannot understand why GH thought it was in their best interest to screw-you over? It’s unfortunate, for you went above-and-beyond what any normal person would’ve done to mediate the situation. As others have stated, you do have a strong legal case against them and would advise you to take them to court at this point. Thank you for the review and GH will not be receiving my business either.

34 0 Reply
United States Air Force Cadet

Mar 10 Colorado Springs, Colorado

My husband and I have dealt with Kirt Byerly of Gutter Helmet in Colorado Springs and if anyone deserves to lose their business it's him. Kirt Byerly is a sleazy business owner and is completely untrustworthy. He lied to us on several occasions concerning Gutter Helmet's product quality, overall price and warranty coverage. Mr. Byerly must have thought we wouldn't research it for ourselves? This man was very unfriendly and inattentive to our needs. We do not recommend him or Gutter Helmet.

18 0 Reply
Lisa Green

Jan 26 Colorado Springs, Colorado

Chelsea Welsh should be relived of her duties immediately! I'm shocked being a National Marketing Manager for Gutter Helmet Mrs. Welsh has been allowed to act in such a manner? Mrs. Welsh's conduct is completely unprofessional and unfit to hold a managerial position. No wonder why so many people are angry with Gutter Helmet with individuals like Mrs. Welsh managing. Why offer aid to these homeowners and never do it? Only to demand these homeowners sign your crazy documentation before they receive a "professional install" by Gutter Helmet that should've have been done in the first place. Mrs. Welsh also continues to comment on their post; even after she stopping all communication with the homeowners- a real classy lady? Mrs. Welsh is an incompetent fool and Gutter Helmet's lack of service and/or professionalism will remain in the toilet with managers like Mrs. Welsh running the show. :(

24 0 Reply
Common

Jan 18

Wow! Gutter Helmet and Southeastern Metals misconduct is sickening. I’m angry just after reading this review, so I can only imagine the homeowner’s frustration. PLEASE, DO NOT SIGN ANYTHING! If Southeastern Metals wanted to do ‘right’ by you and your family they would’ve done so already. Mr. Scott’s lack of follow-through is a more telling sign that they don’t care and cannot be trusted. Trust me, if you sign their paperwork you will lose any legal stance for a lawsuit and will be liable to uphold Mr. Scott’s absurd requests. Personally, it would give me greater satisfaction paying a legitimate company to redo my gutters and leaving my complaints up and running knowing that thousands will read it. The readers can be the judge. Gutter Helmet and Southeastern Metals seems like a nightmare corporation to deal with and is the #1 reason why I would never do business with them.

28 0 Reply
luciddreamer78

Jan 17 Colorado Springs, Colorado

Mrs. Welsh's statement that our gutters were not affiliated with Gutter Helmet in anyway is untrue. We only dealt with Gutter Helmet and NOT a subcontractor; our sales receipt ONLY states Gutter Helmet. Also, our warranty guarantees a "professional install" backed by (you guesses it) Gutter Helmet! Where the other company Mrs. Welsh states, JPM Enterprises, as the gutter installers was ALSO OWNED BY SOUTHERN COLORADO'S GUTTER HELMET!!! How do I know? I have had several discussions with Colorado's Secretary of State and it was confirmed. THIS IS ALL PUBLIC RECORD!!! Here it is: http://www.sos.state.co.us/biz/TradeNameSummary.do?quitButtonDestination=BusinessEntityResults&fileId=20061159551&masterFileId=20061159551&srchTyp=TRDNM&entityId2=20061159551&nameTyp=TRDNM. I will be filing a formal complaint with the Attorney General's Office and the Bureau of Consumer Protection Agency if Gutter Helmet/SEMCO continues to be uncooperative upon this matter. I have spoken with Mr. Smith of Gibraltar Industries who informed us that Mr. Scott of Gutter Helmet/SEMCO is now willing to discusses this matter further, so I'll keep this post updated to any future changes.

21 0 Reply
Franciso

Jan 16

Their are some really shady characters working for Gutter Helmet & Southeastern Metals. Poor management all around! The Byerly's should lose their business and Mrs. Welsh & Mrs. Scott should be fired. You need to file a complaint with the Attorney General's Department ASAP!

17 0 Reply
luciddreamer78

Jan 14 Colorado Springs, Colorado

Some statements made by Mrs. Welsh are incorrect. My elderly mother, Betty Duran, purchased the gutters through Gutter Helmet where I am speaking on her behalf that I have stated from the beginning and there was no "internal investigation" done by Mrs. Welsh. This is Mrs. Welsh's feeble attempt to discredit and marginalize our complaint. I have never stated I purchased the gutters personally...my mother did...which states her name on the 'Bill of Sale'!? And yes, I was there personally in dealing with Gutter Helmet's sales representative, Linda Radunsky, where she straight out LIED to us about the product and warranty (as well as the Byerly's). Linda Radunsky also stated our gutters would be installed by Gutter Helmet and not a subcontractor, which contradicts Mrs. Welsh's statement. Regardless, Gutter Helmet's warranty does state a "professional install" and I have several independent gutter companies that stated that our gutters were NEVER installed correctly and will testify in court (if need be). I agree with Ernesto Gonzaga as well..."the company is 100% liable for the bad install of gutters." And we request that Gutter Helmet/SEMCO honors their agreement by sending us a $800 check (in Betty's name not mine) for needed repairs estimated by their own chosen subcontractor...this is a fair compromise.

22 0 Reply
Anonymous

Jan 18

These business owners of each separate location of GH aren't hired on merit, but rather purchase their ownership. Where many of these GH owners are unfit to run a company. And SEMCO's business model is flawed too. SEMCO's mission statement doesn't account for customer satisfaction or retention. They just want to maximize profit at any cost, regardless if its ethical or unethical. Why do you think GH's sales team is so aggressive, it's all commission based sales. GH's sales team doesn't care about the homeowner or what "misrepresentation of the truth" they will tell you in-order for you to buy. GH's sales team are thinking about their own pay-check and don't have your best interests in mind; they don't care. GH and SEMCO are finally being investigated by my state's AG office and hopefully every person with an 'open complaint' against the corporation will finally receive justice.

25 0 Reply
luciddreamer78

Jan 14 Colorado Springs, Colorado

I'm in the process of talking over this matter with Gibraltar Industries and wanted to wait until I discuss this matter further with them before posting a final update to my original posting.
It appears Chelsea Welsh has re-posted the same comment as her Dec. 5th posting, so here is my reply:
True, I have had several conversations with Chelsea Welsh and have not come to a satisfactory conclusion upon this matter. Unfortunately, Chelsea Welsh will no longer discuss this matter further with me and will not even return any of my phone calls to mediate. I have only expressed my desire to find a workable solution to this matter and I have no-way cyber bullied anyone. If you truly feel that way please post my emails and let the readers be the judge. I have been as respectful and open to negation as I possibly can. When Gutter Helmet asked for our original paperwork we accommodated them with no problem. Our warranty does state that Gutter Helmet guarantees a "professional install" and after speaking to several other companies all have stated our gutters were not installed correctly. Even the local Gutter Helmet owner (Kirt Byerly) stated, "Your gutters were improperly installed." We are not asking for compensation for water damage done to our home nor a full refund. We are simply asking to receive what Gutter Helmet promised: a professionally installed gutter system that does not leak. Nothing more...this is a fair compromise. And we don’t understand why Gutter Helmet is
... Show more

18 0 Reply
chelseawelsh1

Jan 14

As I am reading the comments below it seems like there is not a clear understanding of the situation. Betty Duran not Jason Griego bought gutters from JPM Enterprises in 2007. Not Gutter Helmet or any of their products only gutters. There is no such product as Gutter Helmet Gutters. Please understand that what Jason is stating is not only not true but he wasn't even present during the sales process. How many of you currently have more than a one year warranty on your gutters? I agree with Ernesto Gonzaga below, JPM Enterpeises installed your gutters they should be responsible not Gutter Helmet or SEMCO, thus we do not supplly or produce gutters. We do not sell gutters. It's up to each individual dealer to either sell generic gutters or hire subcontractors. Gutter Helmet is a gutter protection product not a gutter. I am not clear why Jason feels that we should be responsible for his failed gutters that are 7 years old. In 2009 was the first complaint, two years into a 1 year warranty product. When he called he had already been past his warranty timeframe, they did come out promptly and addressed the issue. Now Jason is trying to send an addtional claim in 2013 4 more years after. Please understand we pride ourselves in taking care of our cusomters all over the nation. Jason Griego nor Betty Duran has our product, they have generic gutters that are not under warranty. Cyber bullying or threatening through online sources is not the proper way to go about doing... Show more

1 25 Reply
Anonymous

Jan 12

Semco Southeastern Metals treats their employees just a poorly as their customers. Their is an element of fear within the corporation. If you say anything against Semco's policies or criticize how situations are poorly managed they will fire you real quick! I'm surprised they are still in business? :x

15 0 Reply
Jesse

Jan 11

OMG!!! Even after 234 likes GH still doesn't want to correct their bad install??? Talk about no common sense! It's way cheaper/easier to fix some gutters than to re-establish trust after a tarnished image...duh! GH obviously doesn't have a public relations employee that's worth a sh*t! That's one of the reasons why I personally stay away from large sized corporations...they typically overlook customer relations/retention. GH isn't going to be in business for long if they continue to turn a blind-eye/deaf-ear to their customer complaints. Where a few hundred dollars in repairs is now going to cost the corporation tens of thousands of dollars in lost revenue, so I guess the jokes on them! :eek
As for the homeowners they should go to Angie's List to find a high rated small/local company (within their area) to do business with in the future...those businesses actually care about their customers. Good luck and thank for posting!!! :)

21 0 Reply
luciddreamer78

Jan 09 Colorado Springs, Colorado

Yes, I am aware my updated review on Gutter Helmet did not display paragraph brakes that makes it difficult to read. I tried posting it twice with no luck. However, Pissedconsumer.com's staff is working on fixing this bug.

1 0 Reply
Lisa Green

Jan 08

Could you please re-post this review of Gutter Helmet with spacing and paragraph brakes...it's kinda hard to read. Thank you and sorry to hear about your issues.

7 0 Reply
Philadelphia Eagle

Jan 03 Philadelphia, Pennsylvania

What a despicable act of force shown by SEMCO's Gutter Helmet..even their upper management treated these homeowners like ***! These particular individuals mentioned need to be fired at once. What the *** is going on over there???

16 0 Reply
Socialite1971

Dec 28, 2013 Cincinnati, Ohio

I had a similar horrifying experience with Gutter Helmet. These *** artists did a botched job on my home too! They wouldn't return any of my phone calls, until I threatened Gutter Helmet with a lawsuit. You need to take these dumb, degenerate, low-lives to court where they wouldn't be able to bully you around.

21 0 Reply
Mrs. Schwartz

Dec 18, 2013 Salt Lake City, Utah

Please update this review on Gutter Helmet. I would like to know if things worked out for you and your family? Thank you and God Bless.

6 0 Reply
Mr. Sebastiano

Dec 11, 2013

Thanks for posting your review. I'll be sure to stay away from this company.

9 0 Reply
Ernesto Gonzaga

Dec 07, 2013

Rob, you need to clam down. The original poster is complaining about Gutter Helmet (the company)and the install of their gutters. Yes, this local Gutter Helmet in Colorado Springs, Co. is at fault...but if you read all the posting below you will see that this Gutter Helmet location is unwilling to aid. Also, if their was a sub-contractor doing the install for Gutter Helmet (the company) the customer wouldn't have had knowledge of that fact, so the company is 100% liable for the bad install of gutters. This is why it's a bad idea to ever subcontract out work via your company, but luckily this is why responsible business owners have insurance.

21 0 Reply

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